Service Cancellation
End of Cycle cancellations are processed automatically on the service’s next due date.
If you want to cancel prior to the end date, you MUST request a refund via our helpdesk (helpdesk@gtt.tools). A prorated refund will be given based upon the start of the next month. Once cancellation has been run on a service, all related data and backups are destroyed. This process cannot be reversed.

Service Suspension
When suspended, a service is brought offline and disabled from being accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.

Service Termination
Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.

Money Back Guarantee & Refund Policy
We offer a 14-day Money back guarantee on all services where full price is paid. In order to qualify you MUST request a refund via our helpdesk (helpdesk@gtt.tools).
All refunds are subject to 10% or $5 administration fee whichever is greater.
If A client is found to have abused service in any way no refund will be granted.
If you request a refund under the 14-day money back guarantee you accept that you will not be able to take service of any type with GTT for a minimum period of 1 year and you will not qualify for any refund thereafter.

The refund policy is not open for any negotiation and is final and absolute any attempts to pursue a refund outside of these conditions will be ignored and your account will be considered in abuse of terms.